Vertical B To B
topic on 1 show · 1 statements across 1 episodes
1 statements about Vertical B To B, every show
Ferber: Domain-specific CS segmentation dramatically reduces vertical SaaS churn
“In my opinion, too, if you are a vertical B to B, you must have segmentation in your customer support and your customer success teams. This is going to, so your, both teams will need to have domain expertise on what you do. So, If they talk the same language o…”