vertical B to B
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Jul 13, 2023 by Yuri Ferber · across every show →
Everything said about vertical B to B, oldest first
Jul 13, 2023 positive
Ferber: Domain-specific CS segmentation dramatically reduces vertical SaaS churn
“In my opinion, too, if you are a vertical B to B, you must have segmentation in your customer support and your customer success teams. This is going to, so your, both teams will need to have domain expertise on what you do. So, If they talk the same language o…”