Dean: Synapse missing funds resulted mostly from failed reconciliation, not theft
“I assume there's some level of malfeasance there, but I bet it's really small. Someone stole some money, but this tiny amount, mostly it's just, Reconciliation's hard. To make sure that books balance, it's hard. It's really hard. And they didn't do it for a lo…”
Dean: Synapse moved funds across banks in seemingly illegal ways
“And eventually, Synapse, the software company, the program manager, started to add other banks. And they added two, three banks, and they moved money around between them pretty indiscriminately. In ways that I would say, this is not my real, legally, it's not …”
Dean: Looked at acquiring Synapse before backing away
“I looked at purchasing them and I back slowly away.”
Parr: Michael Loeb helped build Priceline to a billion in a year
“He started this thing called Synapse, I think, which he sold to Meredith or Time Magazine for a hundred million dollars. Then with that money, he started Priceline he started with this guy named Jay Walker, and I think they sold that for billions of dollars, a…”
Austin: Synapse has no direct competitors, only indirect incumbents
“We don't have a direct competitor still in the market right now. There's indirect incumbents.”
Austin: Synapse spent about $50k to launch its initial product
“We spent Probably about 50 grand to get the first kind of iteration out the door and started to monetize it”
Austin: Synapse has raised about $4 million in total funding
“About four million dollars.”
Austin: Synapse directly serves about 60 enterprise customers
“We have about 60 on the platform 60 enterprises directly today.”
Austin: Partner will onboard Synapse to 11,000 clients in two years
“Over the next two years, they're going to onboard us to 11,000 clients of theirs, which is exciting.”
Austin: ExxonMobil funded Synapse software development as its first customer
“ExxonMobil. And they basically read about us in the newspaper after coming out of an accelerator and asked to see the software where we were like, well, we don't have software yet. Here's our plan. And it was a problem for them that, that they said, well, we'l…”
Austin: Synapse eliminated minimums for $1,500 per seat pricing
“Annually and increased from there based off a per seat model, but we actually just flipped the switch with COVID to not having any minimums and pricing at 1500 dollars a seat to lower all barriers, and we're seeing contracts come through at greater deal value …”
Austin: Synapse will hit $2.5M ARR within a year
“We have not yet gone to series A, and when we do our plan is to start working with series A partners at around two and a half million ARR. So we're not quite there yet, but you know, we'll be there in about a year's time or less.”
Austin: Synapse will grow over 100% this year
“Yeah, I mean, we will have over a hundred percent growth this year.”
Austin: Synapse was at over $400K ARR a year ago
“We were at a little over 400 K in AR less than a year ago.”
Austin: Synapse Total Headcount Is a Little Over 20
“A little over 20.”
Austin: Synapse took on an additional $1M in August
“So we just took on another million dollars in August.”
Austin: Synapse secured Comerica venture debt to take 30% debt in Series A
“So we brought on some venture debt through Comerica Bank. And it was mainly to really build the relationship early so that when we do our Series A, we can take about 30% of venture debt on top of that next round.”
Austin: Existing VCs are looking to commit over $5M to Synapse's next round
“With the VCs who we put together you know, we, they're already looking to commit about five, a little over five million going into the next round combined.”
Austin: Synapse is targeting $10M to $12M for Series A
“About 10 to 12.”
Austin: L&D Series A valuations range from $25M to $40M pre-money
“I've seen series A companies in our space as low as 25 pre money and all the way up to forty million pre money.”
Austin: Synapse retains about 89% of clients annually
“We're retaining about 89% of clients right now.”
Austin: Synapse CAC payback will drop to 5-6 months with PLG
“Yeah, we think that payback will be five to six months once we roll out the product-led growth strategy.”
Austin: Synapse CAC is currently about $10k per customer
“It's about 10 grand.”
Austin: Blinds.com Founder Jay Steinfeld Was Instrumental in Mentoring Synapse
“One, Jay Steinfeld, who was the owner of Blinds.com, who sold to the Home Depot. He was very instrumental in helping us.”
Pathak: Synapse will not seek to acquire its own banking charter
“We're most likely not going to go and get a charter.”
Pathak: Synapse avoids tri-party agreements to simplify customer onboarding
“So we've kind of like always only partnered with people where no tri-party agreements are needed. So they just come and sign an agreement with us, and then we kind of manage everything else behind the scenes.”
Pathak: Synapse CEO uses only customer fintech cards, no legacy banks
“At this point, I don't have an account with Bank of America, Chase, Wells Fargo, anyone. I literally only have my customers' cards in my pocket.”
Pathak: Founder role transitions in fast-growing startups are sudden step functions
“When your company is growing very quickly, that switch is a step function. It's not a gradual switch. It doesn't give you a lot of time to be like, okay, I have about six months before I can improve on this. You have to quickly be able to change.”