Surveys
topic on 5 shows · 7 statements across 6 episodes
the Y Combinator Startup Podcast 
American Optimist 
Lenny's Podcast 
Top Founders 
the MAD Podcast
7 statements about Surveys, every show
Cannon: Traditional surveys yield lowest quality customer data
“What we have is surveys, which are, you know, there are billions of surveys done a year, and they are the lowest quality data you could imagine.”
Cannon: AI interviews have much lower fatigue rates than surveys
“But the reality is, this has much lower fatigue rates than surveys. So, meaning that people will go for an hour And they won't drop off.”
Forsgren: Developer surveys almost always prove more accurate than telemetry during conflicts
“If there is ever a disagreement between the surveys and the instrumentation, which is incredibly advanced, almost every time that I've ever heard of the surveys are correct and not the instrumentation.”
Americans will receive over 40 billion customer surveys in 2019
“Like, you know, Americans this year will get over forty billion surveys and they all look like you're taking the SAT test.”
Shanahan: Customer Surveys Are the Antithesis of What Consumers Want
“In my opinion, surveys are the antithesis of really what a consumer wants. They just want to get it off their chest in their own words, In their own feelings.”
Thompson: Surveys fail because users struggle to articulate their problems
“That's where I think also like surveys and things like that can be limiting because people sometimes a can't articulate what their problem is in the way that they want to. But sometimes there's other emotions at war like shame or embarrassment or things like t…”