Services Layer
topic on 1 show · 1 statements across 1 episodes
1 statements about Services Layer, every show
Jain: An 80/20 SaaS-to-services ratio significantly increases customer stickiness
“Now, as SaaS companies, most SaaS companies are told Not to get into services. But the services layer actually can add a lot of stickiness. So think of it as 80% SaaS, 20% services. That thin layer, I think, can make accounts much more stickier, especially whe…”