services layer
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Dec 24, 2024 by Rajesh Jain · across every show →
Everything said about services layer, oldest first
Dec 24, 2024 positive
Jain: An 80/20 SaaS-to-services ratio significantly increases customer stickiness
“Now, as SaaS companies, most SaaS companies are told Not to get into services. But the services layer actually can add a lot of stickiness. So think of it as 80% SaaS, 20% services. That thin layer, I think, can make accounts much more stickier, especially whe…”