SaaS Customers
topic on 2 shows · 3 statements across 2 episodes
Startups For the Rest of Us 
the Official SaaStr Podcast
3 statements about SaaS Customers, every show
Mehta: Enterprise SaaS clients demand date commitments agile development resists giving
“I think the customers are willing to wait, but they want certainty that is more than the agile model delivers. This is a real hard problem. They're used to the old model of, Hey, it's going to ship in Q three of 20, 22. And it's like, I don't know what I'm shi…”
Mehta: SaaS buyers purchase the product roadmap, unlike on-prem customers
“When you're a SAS customer, you are buying the roadmap, like in the on-prem customer, you're buying the product and you might use the roadmap, but you might just stay on that old version. But in SAS, you're buying the roadmap. And so therefore the roadmap is a…”
Walling: Offer struggling SaaS customers discounted data-retention plans
“Can you work with them to keep their data around? Can you, whether you comp them or you give them a big discount or you give them a, you know, here's 10 bucks a month just to keep your data. Like this is the time to kind of be understanding and to help one ano…”