Repeat Customers
topic on 1 show · 1 statements across 1 episodes
1 statements about Repeat Customers, every show
Voss: Deceiving Hostage-Takers Ruptures Trust for Future Negotiators
“Hostage negotiators have repeat customers. So I might not see you again, but if I get you out alive, another negotiator is going to, which means if I lied to you, if I deceived you, if I didn't take the time to understand you, that's going to be your experienc…”