Product ROI
topic on 1 show · 1 statements across 1 episodes
1 statements about Product ROI, every show
Mahdessian: Product quality drives customer success more than CSMs
“The customer success, by the way, doesn't happen just from customer success teams. There's only so much a customer success manager can do. If the product isn't good enough, like how many workarounds is a CSM going to advise each customer on if the product does…”