product ROI
1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Jul 10, 2024 by Ara Mahdessian · across every show →
Everything said about product ROI, oldest first
Jul 10, 2024 neutral
Mahdessian: Product quality drives customer success more than CSMs
“The customer success, by the way, doesn't happen just from customer success teams. There's only so much a customer success manager can do. If the product isn't good enough, like how many workarounds is a CSM going to advise each customer on if the product does…”