Pre LLM Customer Support
topic on 1 show · 1 statements across 1 episodes
1 statements about Pre LLM Customer Support, every show
Rory O'Driscoll: LLM-powered support tools double call resolution rates to 60%
“Before LLMs, and I had an investment in a company that was pre-LLM customer support. Our resolution rate was around 23%. In other words, we could solve 23% of calls, maybe up to 30. With LLMs, with these new modern things, you can solve 60%, which means on a n…”