pre-LLM customer support
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Nov 27, 2025 by Rory O’Driscoll · across every show →
Everything said about pre-LLM customer support, oldest first
Nov 27, 2025 positive
Rory O'Driscoll: LLM-powered support tools double call resolution rates to 60%
“Before LLMs, and I had an investment in a company that was pre-LLM customer support. Our resolution rate was around 23%. In other words, we could solve 23% of calls, maybe up to 30. With LLMs, with these new modern things, you can solve 60%, which means on a n…”