PR/FAQ

topic on 2 shows · 5 statements across 3 episodes

Founders Lenny's Podcast

5 statements about PR/FAQ, every show

FOUNDERS Assertion Supported
Early AWS PR/FAQ Aimed to Give Dorm Students Amazon-Grade Infrastructure
“Working backwards documents for the early AWS products, the PRFAQ stated that we wanted the student in a dorm room to have access to the same world-class computing infrastructure as any Amazon software engineer.”
David Senra Apr 8, 2024 ▶ 55:47 Working with Jeff Bezos
Rathi: Working backwards is about building operational launch machinery, not just customer value
“My insight, or at least my, the way that I thought about this one is, it's not working backwards only from a customer value proposition. Will our customers love, love it, and will they pay for it, and is it noteworthy, and is it something that we should even b…”
Anuj Rathi Dec 7, 2023 ▶ 24:40 The full-stack PM | Anuj Rathi (Swiggy, Jupiter Money, Flipkart)
Rathi: Product teams should write three divergent PR/FAQs to compare options
“I actually ask my teams to write three press releases, alternative and divergent. Like what if we, so suppose you're launching a membership program. So instead of two tiers, let's do three tiers. Or for example, let's seek another one which says instead of, ah…”
Anuj Rathi Dec 7, 2023 ▶ 27:13 The full-stack PM | Anuj Rathi (Swiggy, Jupiter Money, Flipkart)
Carr: PR/FAQ documents should develop through concentric circle reviews
“There's this iterative nature to writing PRFAQs where it's sort of a concentric circle review. Like you start off small, like with one author and with low fidelity writing these things, and then you start to share them with, you know, small group and get feedb…”
Bill Carr Nov 2, 2023 ▶ 44:04 Unpacking Amazon’s unique ways of working | Bill Carr (author of Working Backwards)
Carr: Internal PR/FAQs must be data-rich without marketing hyperbole
“You don't wanna use like hyperbole and it would be like very factual, like with like, you know, numbers, like data rich document too. So so again, not like a real press release. A lot of like internal confidential data would be like in this press release.”
Bill Carr Nov 2, 2023 ▶ 47:02 Unpacking Amazon’s unique ways of working | Bill Carr (author of Working Backwards)

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