Members
topic on 1 show · 1 statements across 1 episodes
1 statements about Members, every show
Nick Jones: Encourage brutal feedback because customer criticism comes from caring
“Feedback that we get from our members comes from a place of, they care. So it's really important for me, you know, to put that in context and not get upset. You know, I'm passionate. So yes, you, when you're not getting it right, you get upset, but you don't g…”