members

1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Jun 17, 2022 by Nick Jones · across every show →

Everything said about members, oldest first

Jun 17, 2022
Insight
Nick Jones: Encourage brutal feedback because customer criticism comes from caring
“Feedback that we get from our members comes from a place of, they care. So it's really important for me, you know, to put that in context and not get upset. You know, I'm passionate. So yes, you, when you're not getting it right, you get upset, but you don't g…”
Nick Jones Jun 17, 2022 ▶ 28:09 Nick Jones: How I Founded Soho House; Brand Marketing Tips; Hiring Advice | 20VC #898 · 20VC with Harry Stebbings
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