In emerging fields, competitive advantage comes from learning faster than others
“When something's new, everybody has the same baseline of knowledge, right? It's not like somebody has been doing it for 30 years and has some advantage. I was like, Great. So all I have to do is learn faster than everybody else.”
Data privacy regulations are degrading marketing tracking and ROI attribution
“Data privacy is making track tracking attribution, ROI much harder every day.”
Every business is either product-constrained or distribution-constrained
“Every company in the world is either distribution constrained or product constraint.”
Most startups fail due to distribution constraints, not product failure
“Most companies fail, not because of the product curve, but because of the distribution curve.”
Brand marketing should lead product reality by 12 to 18 months
“And so the brand marketing work that you do is the longest part of your timeline. That's going to be 12 to 18 months ahead of the reality of your business and your product. It's the emotional benefit. It's pointing everybody to where you're going. Okay. Then t…”
The best marketing stories articulate unsaid universal truths of customers
“The best, best stories are when you can find the universal truths across your customer base that people are afraid to say out loud, but they believe and tell them to them.”
Biggest CMO mistakes involve holding onto employees past their stage
“The biggest mistakes I have made is not hiring the right person or not knowing that I needed a person with a new level of skill set at that stage and scale of the company or holding on to somebody who was really good for that last stage of growth, but isn't go…”
Misaligned incentives cause poor collaboration, not bad personal relationships
“Incentives and alignment around goals and incentives fix everything. If you have a problem collaborating, it is because you have competing goals or you have competing incentives against those goals.”
Cash App succeeded by building remarkable marketing around a commodity
“They've done such a great job of reaching a younger demographic in a, you know, platform centric way, whether it be through tick tock, whether it be through in-person activations, they've taken a product that had no business of being successful candidly and ma…”