IT Service Desk

topic on 1 show · 1 statements across 1 episodes

Big Technology

1 statements about IT Service Desk, every show

BIG TECHNOLOGY Assertion Not checkable as stated
Romack: AI resolves 90% of ServiceNow's internal IT tickets autonomously
“We were able to move 90% of everything that came through the IT service desk, 90, 90%, from first touch to resolution autonomously with AI.”
Kellie Romack May 18, 2026 ▶ 11:17 How Agentic AI Changes The Workplace — With Jacqui Canney and Kellie Romack

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