Human Agents
topic on 1 show · 1 statements across 1 episodes
1 statements about Human Agents, every show
Klarna considers AI chatbot error rates acceptable if on par with humans
“So what we simply do is we read a lot of these transcripts on a continuous basis, and we do continuous quality checks to ensure that the error rate is not higher for the AI chatbot than it is for our human agents, and if we see that they are at least on par, T…”