human agents
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Jul 17, 2024 by Sebastian Siemiatkowski · across every show →
Everything said about human agents, oldest first
Jul 17, 2024 positive
Klarna considers AI chatbot error rates acceptable if on par with humans
“So what we simply do is we read a lot of these transcripts on a continuous basis, and we do continuous quality checks to ensure that the error rate is not higher for the AI chatbot than it is for our human agents, and if we see that they are at least on par, T…”