Human Agent Role
topic on 1 show · 1 statements across 1 episodes
1 statements about Human Agent Role, every show
Eggemeier: Human support headcount will remain flat despite 80% AI automation
“And so what we think is going to happen to our interactions are going to go massively up. We're going to help companies automate 80% of them, and you're going to have about the same amount of human beings that you had before in the human agent role because of …”