human agent role
1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Mar 26, 2025 by Tom Eggemeier · across every show →
Everything said about human agent role, oldest first
Mar 26, 2025 neutral
Eggemeier: Human support headcount will remain flat despite 80% AI automation
“And so what we think is going to happen to our interactions are going to go massively up. We're going to help companies automate 80% of them, and you're going to have about the same amount of human beings that you had before in the human agent role because of …”