Enterprise Customer Service

“For enterprise use cases like us, like there's still a ton of hurdles to cross because those models, even though they're good, the hallucination rate's really high. So you can't really use them necessarily as is in, in kind of the current systems. And so a lot…”

“I mean, in the enterprise, customer service attrition rates are north of 40%. In the pandemic, they got as high as 80%.”