enterprise customer service

1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Jul 26, 2023 by Mike Murchison · across every show →

Everything said about enterprise customer service, oldest first

Jul 26, 2023
Assertion Supported
Customer service agent attrition rates exceed 40% normally, 80% during pandemic
“I mean, in the enterprise, customer service attrition rates are north of 40%. In the pandemic, they got as high as 80%.”
Mike Murchison Jul 26, 2023 ▶ 8:49 AI-First Customer Service Playbook: Ada CEO Mike Murchison on Building Scalable Support with Gen AI
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