Emotional Labor

“If you're going to run a marathon, you're going to get tired. And you shouldn't hire a coach to teach you how to run a marathon without getting tired. And if you're going to do this work of emotional labor, you're going to become afraid. You're going to get fa…”

“We like to think that, like, the things that get automated are the easy things, and the things that don't are the ones that require more education, or training, or higher level skills, but actually I think it's, it divides more, like, the more human, sort of, …”

“My argument is that physical labor is not so good anymore. You can't make a living, really, with physical labor. So we get paid for emotional labor. Get paid for digging deep and doing work that maybe we don't feel like.”