Northzone backed Tandem Health after seeing US medical scribing market growth
“Medical scribing took off early in the US with companies like Abridge and DeepScribe. And we saw how quickly those businesses were able to grow and invested in a company in Europe doing the same called Tandem Health.”
DeepScribe initially targeted private practices because large health systems ignored AI startups
“At DeepScribe, a lot of our initial journey was actually through private practices. So we sidestepped health systems because the sales process and the go-to-market Just wasn't there with these large, larger organizations because they didn't take us and other h…”
DeepScribe CEO: AI achieved parity with human scribes, enabling full automation
“A couple months ago for the first time achieved parity with our AI and our expert human scribes, at which point we took them out of the loop. And so now DeepScribe is fully automated”
Removing humans from the loop requires designing products without safety nets
“In order to get the human on loop, we had to be intentional about it. We had to start building around the fact that a human won't be there anymore.”
DeepScribe ended offshore reviewer contracts as clinicians stopped requesting human review
“Clinicians are barely sending the note to the human to review, yet we were keeping that option. We're keeping this like base level contract with our offshore suppliers. So we decided to officially make the move and that's when we started to see complete shift.”
DeepScribe has gathered over 2.5 million labeled medical conversations
“And we have a little over two and a half million conversations right now. They're all labeled.”
DeepScribe sees more impact fine-tuning in-house LLMs than GPT-4
“So with GPT-IV, to be honest, we haven't gotten the impact we'd like in terms of fine-tuning. Where we've seen the most impact is with our own in-house LLM.”
DeepScribe discards LLM output if it lacks classical model validation
“So for a given task, we'll have a classical model typically produce that that same output. And then if the LLM puts in something that the classical model didn't have in its output we'll go ahead and only go with the classical model's output and disregard the L…”
DeepScribe grew from zero to $6M ARR purely through inbound marketing
“We bought AdWords on Facebook and Google and all of our traffic and all of our initial sales from I think zero to six million in ARR came from inbound.”
DeepScribe drafts off Nuance's enterprise market education to win health clients
“We really ride off the backs of Nuance, which is the 800 pound gorilla in our space that is trying to do something similar to what we're doing, but they have the distribution advantage. So they've gone and educated all the customers, and we follow on and basic…”
DeepScribe achieves nearly 100% patient consent rate
“Through that, we've been able to get basically a hundred percent consent from patients”