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CX

topic on 3 shows · 2 statements across 2 episodes · said 1 times in 1 episodes since 2025

BG2 Pod 1 the Official SaaStr Podcast 20VC

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BG2 Pod 1

2025 1 mention in 1 episode

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2 statements about CX, every show

SAASTR Prediction Not checkable as stated
Lemkin: Customer AI agents will eliminate the need for underlying CRMs
“In CX and support if I'm talking to an agent on someone's website as a potential customer and that agent keeps me forever, I might not need, there may be no need for the CRM or CX system or SFA that undermined it. Used to underlie that interaction because the …”
Jason Lemkin Aug 28, 2026 ▶ 6:14 Who Owns Your Data Now? Agents vs. Systems of Record on The Agents #013
20VC Assertion Partly supported
Lemkin: AI Customer Support Pricing Is Standardizing at $0.50 Per Resolution
“We're kind of standardizing this industry around like 50 cents per resolution. Okay. In CX, right? That's sort of the cost, right? It's gone down from a dollar”
Jason Lemkin Jul 9, 2026 ▶ 1:03:59 Enterprises Fear Frontier Models | Sam Altman Offers Trump 5% of OpenAI | DeepSeek Builds Own Chips · 20VC with Harry Stebbings

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