CX Ecosystem
topic on 1 show · 1 statements across 1 episodes
1 statements about CX Ecosystem, every show
Bhaskaran: Large enterprises start CX initiatives with journey mapping, not NPS
“If you think about CX ecosystem, large companies start the conversation online. Off with journey mapping. They don't start off with saying, Hey, let's do an NPS program together. They start off and let's understand the journey of the customer, then find the to…”