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CX ecosystem

1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Feb 8, 2023 by Vivek Bhaskaran · across every show →

Everything said about CX ecosystem, oldest first

Feb 8, 2023
Insight
Bhaskaran: Large enterprises start CX initiatives with journey mapping, not NPS
“If you think about CX ecosystem, large companies start the conversation online. Off with journey mapping. They don't start off with saying, Hey, let's do an NPS program together. They start off and let's understand the journey of the customer, then find the to…”
Vivek Bhaskaran Feb 8, 2023 ▶ 15:30 Bootstrapped to $30m By Acquiring Smaller Companies for 2x, How Question Pro Did It
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