Customer Support AI
topic on 1 show · 1 statements across 1 episodes
1 statements about Customer Support AI, every show
Zhang: Customer Support AI Will Expand into Upselling and Proactive Outreach
“Right now a lot of the conversations are more reactive support. It's like, hey, I have an issue. Can you fix it? But over time, it'll be more and more kind of broader, right, in terms of, like, being able to do purchasing decisions, being able to upsell folks,…”