customer support AI
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Sep 18, 2025 by Jesse Zhang · across every show →
Everything said about customer support AI, oldest first
Sep 18, 2025 bullish
Zhang: Customer Support AI Will Expand into Upselling and Proactive Outreach
“Right now a lot of the conversations are more reactive support. It's like, hey, I have an issue. Can you fix it? But over time, it'll be more and more kind of broader, right, in terms of, like, being able to do purchasing decisions, being able to upsell folks,…”