Customer Satisfaction
topic on 2 shows · 2 statements across 2 episodes
Innovators & Investors 
Big Technology
2 statements about Customer Satisfaction, every show
Bou Fadel: Customer success and peer referrals drive construction sales
“Customer satisfaction, customer success is the ultimate go to market. I mean, the virality is huge. People don't care what you say about your brand. People don't care what others say about your brand. People care about their peers say about your brand.”
Eggemeier: Satisfaction decline is the biggest fear in enterprise AI adoption
“One of the biggest worries we see with our customers is I believe you can go automate X percentage of my interactions. I'm worried that customer satisfaction is going to go down and companies love the loyalty loop. They love making sure that they have happy An…”