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CRM Space

topic on 3 shows · 3 statements across 3 episodes

the Official SaaStr Podcast Top Founders 20VC

3 statements about CRM Space, every show

20VC Assertion Not checkable as stated
Mukherjee: Enterprise SaaS is currently undergoing a major rebundling cycle
“So what's going to happen is all the incumbents have obviously repositioned as AI companies now or agent companies, and they're also all bundling. Like as SaaS exploded, there was massing unbundling across sectors, definitely in the CRM space, right? You have …”
Ishan Mukherjee Apr 4, 2025 ▶ 47:32 20Sales: How the Best Sales Teams Use AI to Win Enterprise Deals | Sales Teams Will Be Dramatically Smaller | How to Ramps Sales Reps Way Faster | Why Unpaid Design Partners are BS | Why this Generation of Sales is Soft with Ishan Mukherjee @ Rox
SAASTR Assertion Contradicted
HubSpot was the only CRM provider offering freemium in 2014
“No one else was doing freemium in the CRM space.”
Brian Halligan Feb 18, 2021 ▶ 10:41 Brian Halligan, CEO and Co-Founder at HubSpot: The Secrets to $1B ARR ... And Beyond!
TOP FOUNDERS Disclosure
PandaDoc strictly avoided entering the CRM space to protect integration partnerships
“No, definitely not.”
Mikita Mikado Aug 13, 2017 ▶ 24:06 750: How to 3x Customer Revenue, Be More Than Just Document Signing

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