Churn Retrospectives
topic on 1 show · 1 statements across 1 episodes
1 statements about Churn Retrospectives, every show
Berner: Leading with known customer pain points elicits more honest churn feedback
“Rather than saying open-ended, why did you churn? Or why did you not renew? You can say, here are all the things you've told us. What am I missing? And, ok, if I were in your shoes, these are all the things that I was experiencing as a customer. This is the co…”