churn retrospectives
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Feb 1, 2024 by Stephanie Berner · across every show →
Everything said about churn retrospectives, oldest first
Feb 1, 2024 positive
Berner: Leading with known customer pain points elicits more honest churn feedback
“Rather than saying open-ended, why did you churn? Or why did you not renew? You can say, here are all the things you've told us. What am I missing? And, ok, if I were in your shoes, these are all the things that I was experiencing as a customer. This is the co…”