B2B Customers
topic on 2 shows · 2 statements across 2 episodes
the Y Combinator Startup Podcast 
Lenny's Podcast
2 statements about B2B Customers, every show
B2B buyers default to polite positive reinforcement rather than honest feedback
“Maybe the person on the other end is not gonna tell you, like, they're not incentivized to tell you know what, I don't know what you're talking about. It's really, I guess they felt a bit like me in some ways, and they were like, oh, it's a really smart group …”
Seibel: Early B2B customers should value founder access over polished software
“You're looking for An early customer who is excited by the opportunity to work really closely with the founder, to be able to give feedback quickly, to be able to get changes quickly, and is not intimidated by something that's going to be broken.”