Andy MacMillan
person on 1 show · 6 statements across 2 episodes
On the record as a speaker too: Andy MacMillan across every show, appearances and statements → this page counts the times other people say the name.
6 statements about Andy MacMillan, every show
UserTesting burned $1M to $2M monthly prior to its Series D
“Yeah, absolutely. And that's probably right somewhere in that window is probably right about where we were.”
UserTesting's customer success team does no selling or upsells
“I have a chief customer officer who reports directly to me and they are solely responsible for making sure the customers are successful. They don't sell them anything. They don't upsell them anything.”
UserTesting maintains an 86% gross revenue retention rate
“We're at about 86% right now retention, so call it 24 sorry, 14% gross churn.”
UserTesting will spend $1.50 to $1.70 in CAC per new ARR dollar
“I'm willing to spend a dollar 50 to a dollar 70, but all that's based on this idea of having really high gross retention.”
MacMillan: A customer's execs do monthly 30-minute UserTesting calls with users
“One of my customers has an executive team that every month, every executive for 30 minutes has a call on our platform of virtual discussion with an end user of their product.”
UserTesting expanded a Fortune 50 customer from one to 28 departments
“In my first quarter, we had a large, you know, fortune, 50 company where, you know, we started off in one department, and we were in the process of doing a ULA with them to go across 28 departments that's just grown organically.”