AI Moderator
topic on 1 show · 2 statements across 1 episodes
2 statements about AI Moderator, every show
Cannon: Avoid AI moderators if user research is a sales opportunity
“Yeah, there's basically, I, like, I think a good reason not to use an AI moderator is, like, if you could sell to that person. Probably don't outsource that, right? Like, maybe to build the relationship yourself.”
Cannon: Users share more candidly with AI interviewers than human moderators
“In fact, they like, have even expressed that like, they'll share more because there isn't a person. It's this idea of like social desirability bias. You're like, I don't want to come off as a person that is X, Y, and Z to another human.”