Cannon: Avoid AI moderators if user research is a sales opportunity
Aaron Cannon · We Interviewed the Best Startups From YC Demo Day (June 2025) · Jun 23, 2025 · at 30:30
Aaron Cannon, CEO of Outset, outlines when early-stage founders should conduct interviews themselves rather than automating them with AI.
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“Yeah, there's basically, I, like, I think a good reason not to use an AI moderator is, like, if you could sell to that person. Probably don't outsource that, right? Like, maybe to build the relationship yourself.”
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Cannon: Users share more candidly with AI interviewers than human moderators
“In fact, they like, have even expressed that like, they'll share more because there isn't a person. It's this idea of like social desirability bias. You're like, I don't want to come off as a person that is X, Y, and Z to another human.”