Insight certainty 4/5 debate potential 3/5

Cannon: Users share more candidly with AI interviewers than human moderators

Aaron Cannon · We Interviewed the Best Startups From YC Demo Day (June 2025) · Jun 23, 2025 · at 29:30

Aaron Cannon, CEO of Outset, explains why participants often provide more honest feedback to automated AI interviewers than human researchers.

0:00 / 0:10exact quote · 10.2s
▶ Watch the full episode on YouTube → 720p mp4 · rendered on demand · StarZero watermark
“In fact, they like, have even expressed that like, they'll share more because there isn't a person. It's this idea of like social desirability bias. You're like, I don't want to come off as a person that is X, Y, and Z to another human.”

quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →

More from Aaron Cannon

Insight
Cannon: Avoid AI moderators if user research is a sales opportunity
“Yeah, there's basically, I, like, I think a good reason not to use an AI moderator is, like, if you could sell to that person. Probably don't outsource that, right? Like, maybe to build the relationship yourself.”
Aaron Cannon Jun 23, 2025 ▶ 30:30 We Interviewed the Best Startups From YC Demo Day (June 2025)
Disclosure
Cannon: Outset's early enterprise customers include Microsoft, Nestle, and Weight Watchers
“So there's a lot of opportunity, and yeah, we work with, like, Microsoft, Nestle, Weight Watchers, so we've been super enterprise focused, and yeah, we're a couple years in.”
Aaron Cannon Jun 23, 2025 ▶ 24:48 We Interviewed the Best Startups From YC Demo Day (June 2025)
Made with StarZero

Turn any episode into a week of clips.

This entire site, over 500 episodes transcribed, diarized, checked and made playable, runs on the StarZero media pipeline. Drop in your own episode and the podcast clipper finds the moments worth sharing, cuts them, captions them, and reframes them for every feed.