AI Customer Service
topic on 2 shows · 4 statements across 3 episodes
4 statements about AI Customer Service, every show
Proper AI harnesses enable 80% to 90% customer issue resolution rates
“If the harness is good enough, I would say, of course, it depends on the industry, but on average, you can get to 80, 90% of resolutions for, like, customer product issues, but to get there, it's the job of the harness”
Klarna's AI customer support performed the work of 600 human agents in 2023
“I announced already in 23 that, you know, our AI customer service had, you know, done the equivalent of 600 agents jobs, and it caught a lot of attention at the point of time.”
Zhang: Fully deployed AI customer service achieves 60% to 80% resolution
“But I would say that, like, a good bar when you're fully up and running is, like, 6070, 80, in that range. And it just depends on, like, what sort of things the AI has access to. Like, if it's able to take a lot of actions and resolve a lot of things, then, of…”