ServiceNow, every mention
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every year anyone Ben Gilbert 96David Rosenthal 73Colin Fleming 1
Verbatim, from the transcripts: the passages where ServiceNow comes up
The Walt Disney Company: The most successful enterprise for monetizing human nostalgia (Audio) · Acquired
- ▶ 2:25:03 Ben Gilbert Yes, listeners, this is a great time to thank our friends at ServiceNow, longtime friends of the show.
- ▶ 2:26:02 Ben Gilbert And that's what ServiceNow has been building for over 20 years.
- ▶ 2:26:08 Ben Gilbert And they've done it at scale.
- ▶ 2:26:16 Ben Gilbert That's why more than 85% of the Fortune 500 work with ServiceNow.
- ▶ 2:26:20 David Rosenthal And as the AI control tower, they're giving companies a single place to manage all of it.
- ▶ 2:26:28 Ben Gilbert So listeners, if you are wrangling AI across your company, go check out servicenow.com slash acquired, and just tell them that Ben and David sent you.
- ▶ 4:27:17 Ben Gilbert To ServiceNow, the platform that puts AI to work for people.
Vanguard: The communist capitalist who saved investors a trillion dollars (Audio) · Acquired
- ▶ 1:10:29 David Rosenthal But before we tell that story, now is a great time to thank our longtime friend of the show, ServiceNow.
- ▶ 1:11:19 David Rosenthal Yep, and that is what ServiceNow does.
- ▶ 1:11:22 David Rosenthal Building on top of their end-to-end enterprise workflows, every device on your network, every permission across every system, your AI agents, all
- ▶ 1:11:32 Ben Gilbert They've been at this for over 20 years.
- ▶ 1:11:34 Ben Gilbert Today, they run the workflows behind more than 85% of the Fortune 500, over ninety-five billion workflows a year.
- ▶ 1:11:42 Ben Gilbert A big part of the world already works with ServiceNow.
- ▶ 1:11:44 David Rosenthal And now, as the AI control tower, they're giving companies a single place to manage all of it, turning AI chaos into AI control.
- ▶ 1:11:53 Ben Gilbert So listeners, if you are thinking about how to scale AI securely, go check out servicenow.com slash acquired and just tell them,
- ▶ 3:44:53 Ben Gilbert ServiceNow, the platform that puts AI to work for people, servicenow.com slash acquired.
Ferrari: What happens when you staple a luxury brand to a sports team? (Audio) · Acquired
- ▶ 1:27:39 David Rosenthal But before we tell Luca's story, now is a great time to thank our longtime friend of the show, ServiceNow.
- ▶ 1:28:32 Ben Gilbert That's what ServiceNow has been building for over 20 years.
- ▶ 1:28:36 Ben Gilbert Today, they run the workflows behind more than 85% of the Fortune 500,
- ▶ 1:28:43 Ben Gilbert So in a very real way, a big part of the world already works with ServiceNow.
- ▶ 1:28:47 David Rosenthal And with their AI control tower, they're giving companies a single place to manage all of it.
- ▶ 1:29:01 Ben Gilbert If you're thinking about how AI really operates at scale, go check out servicenow.com slash acquired and just tell them that Ben and David sent you.
- ▶ 3:55:07 Ben Gilbert To ServiceNow, the platform that puts AI to work for people.
- ▶ 3:55:10 Ben Gilbert ServiceNow.com slash acquired.
Formula 1: Fast cars, celebrities, and B2B software (Audio) · Acquired
- ▶ 1:05:10 Ben Gilbert But first listeners, now is a great time to thank longtime friend of the show ServiceNow, the platform that puts AI to work for people.
- ▶ 1:05:20 Ben Gilbert One of the main ways that we did research for this episode was to go to the Las Vegas Grand Prix with ServiceNow, and we spent a ton of time with their CMO and EVP Colin Fleming.
- ▶ 1:06:54 Ben Gilbert Now from the ServiceNow angle, I'm very curious why you decided to, uh, sponsor an F-One team in Aston Martin.
- ▶ 1:07:26 David Rosenthal Last question while we have you, what's the latest in the world of service now?
- ▶ 1:07:46 Colin Fleming So we think the answer is ultimately this incredible probabilistic intelligence with deterministic controls and that orchestration layer from ServiceNow.
- ▶ 1:07:59 Ben Gilbert Well, a huge thanks to Colin for joining us today and to our friends at ServiceNow.
- ▶ 1:08:03 Ben Gilbert You can go to servicenow.com slash acquired to learn more.
- ▶ 2:31:07 Ben Gilbert We went to the Las Vegas Grand Prix with ServiceNow, and part of the whole weekend of festivities they had planned for us was a luncheon with Jensen Button, and he was telling the stories of the Braun G.P.
- ▶ 3:21:31 David Rosenthal You and I got to experience it with ServiceNow in Vegas.
- ▶ 3:25:28 Ben Gilbert If you bring a client to an F-one race, like ServiceNow brought us, you spend three days together, and the race is only like two hours, and actually in the race there's not that much you need to pay attention to most of the time, that…
- ▶ 4:24:09 Ben Gilbert To ServiceNow, the platform that puts AI to work for people.
- ▶ 4:26:43 Ben Gilbert To Colin Fleming and the whole ServiceNow team for bringing us to the Paddock Club for the Las Vegas Grand Prix for some first party research.
10 Years of Acquired (with Michael Lewis) · Acquired
- ▶ 1:25:28 David Rosenthal We think we like having a couple public companies, JPMorgan, Shopify, ServiceNow.
Epic Systems (MyChart) · Acquired
- ▶ 2:00:59 Ben Gilbert But before we do that, this is a great time to thank good friend of the show, ServiceNow.
- ▶ 2:01:05 Ben Gilbert ServiceNow has been working on something really exciting.
- ▶ 2:01:10 Ben Gilbert Now, I know we've talked about ServiceNow as the AI operating system for the enterprise, but what you might not know is they've also quietly been building a billion-dollar-plus CRM business for years.
- ▶ 2:01:25 David Rosenthal Is because ServiceNow has always been one single platform for all your company's data and operations.
- ▶ 2:01:32 David Rosenthal So it's a totally natural consequence that ServiceNow is also one of the best ways for the whole enterprise to access and interact with customer data.
- ▶ 2:01:40 Ben Gilbert It's fascinating because ServiceNow approaches CRM from a completely different angle.
- ▶ 2:01:55 Ben Gilbert ServiceNow believes the new age of CRM is not just about selling, but also about delivering service across the whole totality of your organization.
- ▶ 2:02:11 David Rosenthal If you have separate systems for sales, service, and operations, you end up with what ServiceNow calls
- ▶ 2:02:22 David Rosenthal But ServiceNow is all just one platform and one single source of truth.
- ▶ 2:02:32 David Rosenthal Service or sales interactions automatically get updated everywhere on ServiceNow because it's just one platform.
- ▶ 2:02:38 David Rosenthal So since ServiceNow is already your enterprise operating system, shouldn't it also be your CRM?
- ▶ 2:02:55 Ben Gilbert And with ServiceNow's modern CRM approach, AI agents can seamlessly access your data across departments from inventory to logistics to consumer history, and not just track the issue, but actually resolve it.
- ▶ 2:03:12 David Rosenthal So if you want to learn more about ServiceNow's modern approach to CRM, go to servicenow.com slash acquired, and just tell them that Ben and David sent you.
- ▶ 3:53:46 Ben Gilbert On that note, thank you to our partners this season, JPMorgan Payments, ServiceNow, Crusoe, and Fundrise.
- ▶ 3:56:28 Ben Gilbert Our most recent one was a conversation with Bill McDermott, the CEO of ServiceNow.
Indian Premier League Cricket (Audio) · Acquired
- ▶ 6:03 Ben Gilbert This most recent one was with Bill McDermott, the CEO of ServiceNow, talking about the art of enterprise sales that he used to grow ServiceNow to over ten billion dollars in revenue.
- ▶ 1:11:37 Ben Gilbert But first, this is a great time to thank good friend of the show, ServiceNow.
- ▶ 1:11:42 Ben Gilbert Today we want to focus on a new angle of the company, data.
- ▶ 1:11:46 Ben Gilbert We've mentioned that ServiceNow is the AI operating system for the enterprise, helping automate tasks and workflows across different departments from IT to HR, finance, customer service, and more.
- ▶ 1:11:56 Ben Gilbert They've laid the groundwork to connect every corner of the business and enable automation to happen.
- ▶ 1:12:09 David Rosenthal So a couple of years ago, ServiceNow realized that having a coherent set of data was going to be essential as the world got more complicated with AI.
- ▶ 1:12:29 David Rosenthal So ServiceNow introduced Workflow Data Fabric, their way to unify all that data across the enterprise and let Workflows and AI agents have real-time secure access to data from any source.
- ▶ 1:13:18 David Rosenthal This is just one way that ServiceNow unifies silos across your business so your employees can stop swivel chairing between apps to enter the same data in different places and just make better decisions faster.
- ▶ 1:13:29 David Rosenthal If you want to learn more, go to servicenow.com slash acquired and just tell them that Ben and David sent you.
- ▶ 4:25:27 Ben Gilbert Alright, on that note, thank you to our partners this season, JPMorgan Payments, ServiceNow, Fundrise, and Crusoe.
- ▶ 4:27:36 Ben Gilbert Recent episode with Bill McDermott, the CEO of ServiceNow.
Rolex (Audio) · Acquired
- ▶ 2:27:34 Ben Gilbert Now is a great time to thank good friend of the show, ServiceNow,
- ▶ 2:27:39 Ben Gilbert We have talked to listeners about ServiceNow's amazing origin story and how they've been one of the best performing companies the last decade, but we've gotten some questions from listeners about what ServiceNow actually does.
- ▶ 2:27:55 David Rosenthal Well, to start, a phrase that has been used often here recently in the press is that ServiceNow is the quote-unquote AI operating system for the enterprise.
- ▶ 2:28:08 David Rosenthal ServiceNow started 22 years ago focused simply on automation.
- ▶ 2:28:13 David Rosenthal They turned physical paperwork into software workflows, initially for the IT department within enterprises.
- ▶ 2:28:20 David Rosenthal And over time, they built on this platform going to more powerful and complex tasks.
- ▶ 2:28:26 David Rosenthal They were expanding from serving just IT to other departments like HR, finance, customer service, field operations, and more.
- ▶ 2:28:35 David Rosenthal And in the process over the last two decades, ServiceNow has laid all the tedious groundwork necessary to connect every corner of the enterprise and enable automation to happen.
- ▶ 2:28:57 Ben Gilbert ServiceNow.
- ▶ 2:28:58 Ben Gilbert So to answer the question, what does ServiceNow do today?
- ▶ 2:29:00 Ben Gilbert We mean it when they say they connect and power every department.
- ▶ 2:29:05 Ben Gilbert IT and HR use it to manage people, devices, software licenses across the company.
- ▶ 2:29:10 Ben Gilbert Customer service uses ServiceNow for things like detecting payment failures and routing to the right team or process internally to solve it.
- ▶ 2:29:17 Ben Gilbert Or the supply chain org uses it for capacity planning, integrating with data and plans from other departments to ensure that everybody's on the same page.
- ▶ 2:29:30 Ben Gilbert And just recently, ServiceNow launched AI agents so that anyone working in any job can spin up an AI agent to handle the tedious stuff freeing up humans for bigger picture work.
- ▶ 2:29:39 David Rosenthal ServiceNow was named to Fortune's World's Most Admired Companies list last year and Fast Company's Best Workplace for Innovators last year, and it's because of this vision.
- ▶ 2:29:48 David Rosenthal If you want to take advantage of the scale and speed of ServiceNow in every corner of your business, go to servicenow.com slash acquired and just tell them that Ben and David sent you.
- ▶ 2:29:57 Ben Gilbert Thanks, ServiceNow.
- ▶ 4:57:38 Ben Gilbert Well, with that, listeners, thank you so much to our partners this season, JPMorgan Payments, ServiceNow, Fundrise, and Huntress.
TSMC founder Morris Chang · Acquired
- ▶ 1:33:38 Ben Gilbert All right, listeners, this is a great time to reintroduce a good friend of the show, ServiceNow.
- ▶ 1:33:44 Ben Gilbert Last year, we shared their incredible story from founding through becoming one of the best performing public software companies in history.
- ▶ 1:34:14 David Rosenthal But then again, predictably, all of this just created what Bill McDermott, the CEO of ServiceNow, calls the hornet's nest of complexity.
- ▶ 1:34:38 Ben Gilbert Fortunately, not only is ServiceNow a powerful platform, Bill had foreseen the coming importance of AI.
- ▶ 1:34:44 Ben Gilbert As some of his very first moves as CEO in twenty-twenty, he took all the R&D work that ServiceNow had been doing for years in AI and elevated it within the company.
- ▶ 1:34:53 Ben Gilbert They also bought a company called Element AI, founded by a Turing Award winner.
- ▶ 1:34:57 Ben Gilbert Over the next several years, they were heads down integrating AI into the entire ServiceNow platform, which meant that when this new era of large language models arrived, ServiceNow was deeply prepared.
- ▶ 1:35:08 David Rosenthal So how does that show up in their product today?
- ▶ 1:35:11 David Rosenthal ServiceNow has AI agents that you can deploy across every corner of your business.
- ▶ 1:35:40 Ben Gilbert Behind the scenes, a huge number of those are actually doing this with ServiceNow.
- ▶ 1:35:55 David Rosenthal Go to servicenow.com slash acquired, and when you get in touch, just tell them that Ben and David sent you.
- ▶ 2:50:28 Ben Gilbert So first, uh, to our sponsors, JPMorgan Payments, our presenting partner, ServiceNow and Fundrise.
Microsoft Volume II: The Complete History and Strategy of the Ballmer Years (Audio) · Acquired
- ▶ 1:33:53 Ben Gilbert But before we do, we would like to thank huge partners of ours here in this season of Acquired, ServiceNow.
- ▶ 1:34:01 David Rosenthal ServiceNow is the AI platform for business transformation, helping automate processes, improve service delivery, and increase efficiency.
- ▶ 1:34:08 David Rosenthal Over 85% of the Fortune 500 runs on them, and over the past few years they've joined companies like Microsoft as one of the most important enterprise technology vendors in the world.
- ▶ 1:34:19 Ben Gilbert And speaking of Microsoft and ServiceNow, they just announced a huge expansion of their partnership, specifically integrating the two companies' enterprise AI assistants.
- ▶ 1:34:27 Ben Gilbert Starting in the fall, customers will be able to interact with ServiceNow's Now Assist, AI assistant directly within Microsoft Copilot.
- ▶ 1:34:35 David Rosenthal Yeah, it's telling for the magnitude of this partnership to see Satya Nadella appearing in the keynote at ServiceNow's big annual event, Knowledge, last month.
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