AI agent

“My bet, it's a bit of a hot take, is my bet is in the early days of agent development, I think we'll see a lot of progress that's going to be made first in sort of the soft edge problem spaces.”

“I think one of the promises of generative agents is in elevating agents like the AI agents from a warmup into the core game itself.”

“Agents has been the buzzword for the past two years and basically no agent really works. Well, you know, it turns out there's just no agent data on the internet.”

“There is almost no difference. Oftentimes between a very well-trained kind of AI agent and a very poorly trained, a 22 year old who's hungover from the night before sitting in a crowded sales floor. And oftentimes you're gonna get much more like you're gonna g…”

“As you get to more enterprise customers, a level of quality matters a lot more. And so I think they're probably a little more hesitant. And they've got, you know, organizationally, they have big, big teams. They're relying on certain processes. It's a change i…”

“The agent is starting to take on more of the end to end tasks, especially where we're seeing this the most is on the SMB side. And why is that? So SMBs typically are spending a lot on marketing agencies because they don't have marketers internally, or they may…”

“So I think it's actually like a false comparison to look at the historical software incumbents and say, oh, this is The cap on what a company could become. I think there's just so much untapped opportunity that technology just wasn't able to penetrate before.”

“Leveraging AI agents to basically have some of those conversations with the customer, whether it's on new business On renewal or on client servicing and then actually resolving these claims in real time or like resolving these service issues in real time. Now,…”

“So now an interesting wedge in is we'll provide you with all of these agents. And oh, by the way, we also have a much better transaction monitoring system that is actually gonna fix the problem. So this labor plus software bundle also helps the sales process a…”

“One of my big predictions is that over 50% of the global GDP will be contributed by AI agents sometime in the next decade.”

“Now we're starting to see agents play a major role in building the web, writing a lot of the code, coming up with this, it's doing all of that, collaborating with humans, but multiplying this factor of what you can build.”

“In five years, if this goes as I think we have, like, another hundred million new developers that are primarily working, like, the deepest of them will go several layers down the stack and we'll know everything behind it, and the shallow stuff then will primar…”

“Where the developer experience means that it's just, that's never going to happen, right? Like normal teams are never going to adopt it. But it's one of these interesting examples for me of the shift from developer experience to agent experience. It suddenly, …”

“Doing, especially challenging, kind of multi-step things, you know, agents, as people say, I think to make that part of your everyday habits, it has to be like, 99%, you know, and right now, you know, every extra step the thing needs to take, There's some perc…”

“It's like here's step by step everything it's doing. And the design for that was really interesting, right? Because if you run that agent again, it might do slightly different things, right? But really taking the user along for that journey to be like, hey, th…”

“So, if I can do something without using agents, I will.”

“Over the last 25 years, we have been trained to understand, like, web and mobile interfaces. And now, you have these agents coming up which aren't, like, deterministic. They change what the output every time you sort of call them. And that's like a very new th…”

“But you know, for us, like agents really have to plan Reason. Reflect. Think. Get better over time. Like, to me, that is the definition of a true agent.”

“I guess the difference now is that we're going to be living in a world where agents are talking to other agents and these agents are sending emails, but also receiving and parsing and sending to another inbox that is also powered by agents that's parsing, taki…”

“I think we're going to see a big shift in terms of who is the actor, who is the creator. And I believe it's going to be the majority of the actions will be taken by agents instead of humans.”

“This is a net new market doing very similar work to what they were offering, but to a different segment of the population. And so they might not see it in the short to medium term, but you know, if these companies do well, obviously they will grow up with thei…”

“One thing that we're quite excited about on the horizon is this emerging browser use technology, whether it's, you know, some people call it computer use, some people call it operator, where AI agents will soon actually be able to work across a heterogeneous s…”

“I almost feel like for all the use cases with Describe, there's one element that all agents have, which is reasoning and decision.”

“Look, I think that the positive vision is that in two years, we figured out how an agent working on my behalf can use most of the tools that I have access to”

“I just think it's really tough To define a system based on what someone says to it, right? Because these are by design, unstructured inputs, like these systems will accept literally anything. And so sure, if you tell it, you know, what's today's weather, I wou…”

“I kind of think agent is just a word for AI applications, right? Anything that uses AI kind of can be an agent.”

“These problems are rarely solved by defining a new protocol and just saying like, Hey, if we make it easy for people to give away their core assets, they'll just do it. You know, obviously, you know, that's very unlikely to work, but someone eventually will so…”

“I think so. It doesn't work yet.”

“So I will actually bet on multimodality when it comes to, like, if we train more model train, like, the model with, like, Different traces of like clicking on buttons on the website, navigating the web using different devices, drawing producing vector art. I t…”

“I actually feel like it's a multi-step LM chain with a decision tree.”

“And it seems like we're moving to a world where almost the layer you describe, the agent type activity you describe will become the primary consumer of everything on the internet.”

“There's going to be billions of AI agents in the world that are going to need to transact, and so you're going to need crypto, you know, you're going to need AI-native payments”

“I'm the first angel funder, or sort of donors, angel funder of an AI agent living its own best life online.”

“And so we built a knowledge graph based on all the calls that we do, to know what right looks like, so that now our AI agents, if they hear something that seems wrong, will push back and say, can you check that again? And we find 70 to 80% of time when we push…”

“So when I think of the two by two of where is automation going to come first, I think a lot about high friction, low judgment.”

“If you want to dispatch your agent to go transact on your behalf, you can't really give them your bank account or your credit card, but instead you can give them your crypto wallet.”

“Right now with AI, everything kind of looks like a sustaining innovation if you're an incumbent, which is like, instead of a user pressing the buttons in the application, let's have an agent run through the API and operate as if they were that user. And so all…”

“For startups in the AI world, the equivalent of that is I think there's a lot of categories now where there is no actually software incumbent in that category where AI agents all of a sudden let you go build software for that category. Legal, healthcare, educa…”

“The theory of, like, the full abstraction away from the interface, and it's all an API call, I don't think that happens, and so, ironically, probably what will happen is in a couple years from now, we will see agents, like, rebuild entire web pages and dashboa…”

“So they'll hire more people and those will be, you'll have new types of jobs. Like we'll have jobs for people just to manage agents and Like, you'll have operations teams.”

“If you take the simplest definition that basically an agent is a, is an LLM running in a loop a very simple way to think about this is errors propagate throughout the loop, right? So if you have a small error, it gets worse and worse. And this is why a lot of …”

“We're envisioning a radical shift of what GDP means to a sort of Internal pricing that a few overlords set for the things that their AI agents want to do, and that's incredibly different than what we'call GDP in the past.”

“Today, probably an agent works autonomously for 20 minutes. In the next six months, it'll work autonomously for maybe, you know, two hours, or 10 hours, and then it'll work for two months, and then two quarters, and then two years.”

“So I think I can imagine quite You know, a number of tasks where you'd want to take, like, bulk actions which you might not be able to do right now because it would last you every single time, but I think as people get more comfortable using these things and a…”

“If you just said, here's my entire code base, you know, go run wild, you know, to one agent, it's, it will just, you know, produce worse and worse code over time because it's going to have context rot.”

“The real ultimate end state of AI and thus AI agents is these are autonomous things that run in the background on your behalf and executing real work for you.”

“And it's like the worst Most assistant in the world, and agentification is just hiring a lot of these really bad interns.”

“It's hard for me to think that in 10 years, there's going to be a super robust systems integrator ecosystem. Probably agents will just do it.”

“Which I think is gonna be an interesting challenge in the age of AI, too, because you could argue that AI agents can direct Direct people to things if people start their purchase activities there, which could be an opportunity or a challenge for, like, the sin…”

“Reasoning is core to this ability to operate over a long horizon, because, you know, you imagine kind of yourself solving a math problem, where you try an approach, it doesn't work, and, you know, you have to think about, you know, what, what's the next approa…”

“If you extrapolate that out a bit and you're like, okay, take, take the four month case just to be a little aggressive. That's three doublings a year. That's eight X task length increase per year. That would mean you go from two hours now to two days. In one y…”

“Agents are going to consume internet in a very different way than how human did. There's not any more websites, scroll, click, up and down applications. They're going to be there, but not as relevant as before. Agents are going to programmatically exchange lab…”

“And so, okay, we know that agents can run for 10:20 minutes now, or LLMs can stay coherent for longer, but for you to push them to 203 hundred minutes, you need a verifier in the loop.”

“A hundred percent. I definitely think so. The future for these AI models that I'm most excited by is where they are tools for people to accomplish more things. Like, I think if you imagine a future where you have these agentic models that just talk to each oth…”

“The agents that get built on top of them, And the frameworks for making that happen are also getting scary good. So the ability to have things go quite right for quite long over the coming 12 months is gonna be transformative.”

“I think the next, ah, boost in productivity is gonna come from sitting in front of a programming environment like Replit and being able to manage, ah, tens of agents, maybe at some .100, but, you know, at least, you know, five, six, seven, eight, nine, 10 agen…”

“Having these skills to understand the sort of fundamentals of what's possible with algorithms and data structures, I think that actually really helps you in, in managing agents when you're using them. And I, I'm guessing that it will continue to be a valuable …”

“Our job as it relates to AI is like, let's build tools that allow consumers safely to link their data with agents. Then let's build tools that allow those agents to take the proper actions, be that just analyzing data or be that actually moving money or someth…”

“What happens when I'm okay with my AI coming to your AI, my guy talking to your guy, and say, look, have you checked in on him? Do you want to talk about ABC? I think those would be an opener for net new relationship, net new conversations that we wouldn't hav…”

“These are all, I would argue, a fundamental foundational design and experience problem. They're not a technology problem, right?”

“I think that this is what's gonna happen with agents, where ultimately, like, every tech company was a dot com company. Like, I think ultimately every AI company and then every tech company is going to be an agenda company, because that's just where the models…”

“The biggest shift, myself included, I have, you know, countless agents running right now that I have to go check on, ah, it's not it's less of a linear workflow, and it's more of like, in the background, there's 10 or 20 agents who are doing a whole bunch of s…”

“I think the ones that are gonna dive first or, like, maybe get less usage first is, like, apps that you're just opening to try to complete a task. Like, you actually are trying to do something, you know. Like, apps that you're opening to, like, get entertainme…”

“Two, I think that a lot of the products will have a sort of, you know, it'll have an API interface for your agents to interact with or for, you know, for transactional sort of rote things. And then it'll have like a consumption based interface as well. So you …”

“I don't think, I feel like Slack has a lot of legs, because Slack can also be the place where you talk to the agents themselves.”

“Maybe the future of this is that a lot of that emotional subjective work gets handled. And we're sort of guiding the process, but not in the middle of it in a way that just doesn't suit us as humans.”

“Until the whole, like, non-reproducible, non-random element of this AI stuff goes away, the doing stuff is gonna get very costly.”

“The risk is like a thousand times greater. Like these people, like they will just leak your information whenever they want. Like they will happily just go and send some email to somebody because they got prompt ejected.”

“If you have a hundred or a thousand times more agents than people, then your software has to be built for agents, and then what is the way that those agents are going to interact with your system? It's going to be through an API or a CLI.”

“You do give these agents, you know, a budget and a protocol to work with, and all of a sudden you're like, oh, Like, on the fly, they can go get medical research for some deep research tasks they're doing, and I'll pay, like, three dollars for that, and the ag…”

“So you can't fully treat them like humans because here's the thing. And with regular humans, you don't get to look at the Slack channel of the person that, that is working with you or working for you. You don't get to log in as them. You don't get to oversee t…”

“We have an agent that, that we're working on where you, it just makes a determination whether it should use an existing skill, it should be using an existing tool from Box, or it should write code to solve that problem”

“Their fear is, like, unleashing, not just the agents themselves, but humans to do integration. Because you put, People creating new integrations. And you just say, please break my system of record.”

“I think we have a read only version of this for a number of years before”

“I don't think that we're, I think, like, systems are going to continue to be used in fairly similar ways. Maybe there's more agents using them, but I don't think they're going to evolve as much.”

“And now this year is going to be the year of computer use. So it's almost like they're much more like humans using computers than them generating code”

“Right now, you have to be an absolute, you have to be a rocket scientist and the growth marketing person to create 42 agents and spin them all up and do all of this stuff. But the rocket science part of it just Is going to evaporate in very short order.”

“You know, we've actually built in a lot of these permission systems. You have to treat it like a human. As a separate human, and then instead of like building another auth layer”

“And at the end of the day, like, it's the semantics that end up mattering a lot more, right? And so, like, the agents, in my recollection, or in my experience, are very, very good at picking the right Back end for whatever they're doing. So they don't, they're…”

“Where we are with agents is just at this step where you think you need 50 and the abstraction layer is such that we're dividing up in these really small pieces with one super smart person coordinating them all and pretty soon that, that whole thing is just gon…”

“An agent that is going to use tools and APIs and be able to code things doesn't have any of the same constraints that we have”

“What I did when I first spun up my first homeschool agent is I actually fed them the text of these books. So I actually either took photos of the pages or I was able to find PDFs online of, like, the full text of the book. So I didn't say, like, what should we…”

“Anything I'm doing, if it feels a little difficult now, It will be so approachable in a matter of mere months, if not weeks”

“The quickest way to a great log is to somehow get it turned into language, like, to text.”

“That's the thing that we have to get used to as humans. Is, is it's, we have to get used to this. Obviously, when we're no longer in the you loop, it's better. Not worse, you guys. So, so that's the thing we have to get used to.”

“So I'm very bullish in the medium term that this stuff is very accessible. That this stuff does not have to be expensive, and that many people, millions of people could replicate the results I'm having.”

“That's when I realized, like, I can build agents who actually code for me while I'm hanging out with my kids. That, that was a complete game changer.”

“I did give an agent who I'm trying to train to be like an EA style agent actual access to my email inbox. I felt that I had provisioned it properly and given it rules in its soul about never impersonating me. And I had. I had, in fact, done that. But later, li…”

“When they spin up an agent themselves, none of that time is wasted. They give the agent all of our team docs. All of the contacts on myself and my husband, our children's lives, the new agent knows all of that. I don't have to feed any information. They take c…”

“And then I've also taken photos of all of the educational materials I own, like Montessori bees and these types of things. So my agent will send me a completed lesson plan, including photos of things I own in my own cabinet to pull out.”

“It's not about needing a Mac mini. It is about needing a computer that is isolated from your personal files.”

“Provision your agent to not be able to do things that you don't want it to do. Not like, just tell it don't. Provision it so that it cannot.”

“Photos actually are easier for them. Like, if I take a couple photos, and then a voice note, It's serving a very similar purpose to a video, but it's much easier, and therefore cheaper, for them to transcribe it, or like to make a log.”

“The homeschool one was the most obvious one to me, because I was like, I want you to literally, like, use this curriculum or use this book as a reference point, but then I noticed how well it worked, and I was like, okay, what if I take this agent over here th…”

“And this, the thing that's not different about AI, and that agents don't fix, that nothing fix, is that any enterprise of a thousand people or more, or that's older than 10 years, is just a mass of stuff that's sitting there waiting to be integrated. And you c…”

“What we're seeing instead is instead of viewing AI as software, like just view it as a user. And so instead, like take your product Make it a CLI tool and then have the AI be an agent that actually uses this. You're not fusing the two. You're just making it mo…”

“I would just say that, that, that any software that has a good API, the agent would absolutely prefer To use the API.”

“We have 10,000 people hitting our SaaS system today, and we've got it all working, and it's all great, but now we're gonna have 10,000 new people, which are the agents for each of those 10,000 employees, and they're actually hitting it 500 times as much. Okay,…”

“So if agents just get the exact same permissions that you had, then they'll just run into these walls everywhere and they won't be able to complete the process. And unlike a human, they're not going to know to go talk to Sally or ask the question of Bob. So th…”

“I don't know if having more agents is that big of an architectural shift. I just feel like we understand, like, whatever, if it's read only data, you cache it, you know, like all the state Issues are around mutable, mutable globally shared state. We understand…”

“This notion of exception handling is just the root of the challenge with agents, which is almost everything interesting in an enterprise is an exception.”

“The UI doesn't matter because the agent isn't accessing the software via the UI. We could unpack whether the UI matters or not, but in the idea of it, that being headless is the data, the Logic, everything stored below it is really where the value is, not just…”

“Like first you have this, you have a agent, which is far as I can tell right now is also a new word for program that takes a very long time to run and might not finish.”

“We are already charging five figures for kind of like this first agent that only does 30 hours of labor a month.”

“However, the bottleneck, I realize, at least for a lot of the work that I do, is business context, right? There's a lot of context for every idea around, okay, the constraints that we have, the goals that we're going for, and things like that that is difficult…”

“Now, to the point of, Does that mean CRMs go away? I mean, my answer is no, because if you had you know, if you have a company today where your concierge is a human being, they still write your info on a CRM so that they can track it for later. So, and I think…”

“I actually think CRMs could do quite well. They'll, they'll be slightly different in the sense of, like, CRMs are kind of databases in a way, and, you know, the frustration people have with them sometimes is that the interfaces are not really difficult to use,…”

“There are still things, I don't quite yet think we're at the point where we can have the AI agents make decisions on what to build, and kind of have that the taste of, is this done yet? Right? So we can outsource a lot of specific execution steps, but I don't …”

“An AI agent should just be the front door of your business, of your brand, and every interaction, whether it's like reactive or proactive with a customer should be handled by AI.”

“The thing that we built and we kind of built this intentionally from the start was not an agent that does customer support well, but rather an agent that follows business process well. And executing on operational workflows, doing sales lead qualifications, an…”

“The way it looks like now is very flat teams, very senior teams, super empowered. If you look at a team, you'll have engineering, AI, like operations, like everything. And they're either building the agents, working for the agents, or being in the physical wor…”

“And then if you look at Kavak now, any process, it's really a collaboration of, Agents and humans, and sometimes like agents are the bosses or of humans, and sometimes humans are designing the agents.”

“Level tier three tokens, the most valuable. Are this agents where you can get the ROI of each specific token? And I can do that now. That's great news for me because I'm growing. And because I know the ROI of each token, because it goes to agents that are perf…”

“So when a customer comes in right now agent will get spawned specifically for this customer with its own virtual machine. It will remember years of interaction of these customers with Kavak, what they visited in the webpage or like Call they had two years ago.”

“So we train everyone, and after six weeks, they launch state-of-the-art agents, AA agents to production. And it's mechanics and finance guys and engineers, like, everyone can do it.”

“Most of these agentic systems in production right now, like large scale agentic systems, usually if an agent hits a wall or can't perform anymore, it'll like send the, this case or this customer to a tier two support and forget about it. That doesn't really wo…”

“Every day between a 102 100,000 agents get instantiated in a day. They wake up, they work sometimes for three minutes, sometimes for eight hours, sometimes for three days, and they like set an alarm clock for their next task and to go back to sleep.”

“The goal of the first month was to double the profits of Cuernavaca. It didn't reach it, but it was 1.5 X, like 50% more profits just by managing the city, which is, it's crazy, right?”

“90, like 96% of all interactions are handled by agents. So, so no humans there. Like 95% of all transactions are completely handled by agents.”

“Just the whole organization layer, which a lot of product managers historically did, should not be human.”

“A markdown file is an employee. And it's an employee that will do the job perfectly every single time. And it'll do it like as many times as you want.”

“It costs, I don't know, 50 or a 100,000 dollars a year to, like, use the agents at full strength, like, full 150 IQ.”

“Literally, you can go from zero to 15 mil ARR in about four months with, like, two or three people and, like, hundreds of agents. Like, you know, a few hundred skill files.”

“And stable coins are today relatively unergonomic. So if you're a human, you know, you have to go jump through a bunch of hoops. But if you just give an agent a budget, they can easily, you know, take dollars, move into stables, or, you know, just use a shared…”

“There are over a billion knowledge workers in the world, right? And with that, it's a long ways to go for that demand. And by the way, the work that they do, all this workflow and automation, So on, and then you get to the back office, which is all the agents.…”