Massa: Kavak Uses AI Agents as Managers Over Human Workers
Ale Massa · Kavak's Playbook for Rebuilding a Company Around AI · Aug 9, 2026 · at 22:13
Ale Massa, Chief Product & AI Officer at Kavak, explains how human-AI workflows operate across the company, including instances where AI agents direct and supervise human staff.
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“And then if you look at Kavak now, any process, it's really a collaboration of, Agents and humans, and sometimes like agents are the bosses or of humans, and sometimes humans are designing the agents.”
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