Jain: Showing AI agents' step-by-step execution builds customer trust
Prabhav Jain · The Future of Digital Workers · Mar 20, 2025 · at 21:54
Prabhav Jain is the CTO of 11x, an AI digital worker platform. He explains how user interface transparency drives customer adoption of autonomous agents.
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“It's like here's step by step everything it's doing. And the design for that was really interesting, right? Because if you run that agent again, it might do slightly different things, right? But really taking the user along for that journey to be like, hey, this is what is happening at this step. This is what the agent is doing. It wrote this content because it found this information elsewhere. I think that really helps build trust for customers.”
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