Zendesk, every mention
85 scenes, the whole family · ← back to Zendesk
tap a year for its mentions
every year anyone Harry Stebbings 47Jason Lemkin 17Brian Halligan 6Des Traynor 5Brianne Kimmel 5Alex Rampell 5Tomasz Tunguz 3Rory O'Driscoll 3Hubert Palan 3Martin Mignot 2
Verbatim, from the transcripts: the passages where Zendesk comes up
Open Models vs Frontier Models: Who Actually Wins? | The $100K Token Budget Every Engineer Will Need · 20VC with Harry Stebbings
- ▶ 28:12 Harry Stebbings And then I kind of peek under the covers, and I'm like, oh, my God, like, 15 companies funded with a hundred million bucks, Salesforce, Lassie, and Zendesk, all the other incumbents.
Anthropic Raises $45B but Falls Short on Compute & Thoma Bravo Hand Back Medallia Keys to Creditors · 20VC with Harry Stebbings
- ▶ 47:06 Jason Lemkin Coupa, New Relic, Anaplan, even Zendesk, Avalara, Smartsheet, um, they all look like they may not be able to fully repay their debt, but my, my limited understanding of the problem with Medallia, it's just, it's one of the ones that, uh,…
ElevenLabs: Building an AI Sales Machine & Why We Set a 20x Sales Quota · 20VC with Harry Stebbings
- ▶ 26:52 Harry Stebbings I think customer support is uninvestable today, and I get so much shit on Twitter for this, because everyone shits on them, but, but I'm like, Sierra and Dakagon, obviously two market leaders in terms of brand, and how much money they've…
Gokul Rajaram: How to Analyse for Durability and Defensibility in a World of AI · 20VC with Harry Stebbings
- ▶ 9:37 Gokul Rajaram They have a much, much deeper mode than say Zendesk. 2 times in the scene
Anthropic vs The Pentagon: Who Wins? | The Data Center Arms Race | The Ultimate Stock Picks · 20VC with Harry Stebbings
- ▶ 47:59 Jason Lemkin Zendesk, Salesforce.
Thrive Raises New $10B Fund | OpenAI Buys OpenClaw | Stripe at $140B: Is Adyen Wildly Undervalued? · 20VC with Harry Stebbings
- ▶ 17:14 Jason Lemkin Now he's trying to be a rabble rouser, and he was trying to say, I, I, I, you know, I, I fired Zendesk two years ago, and AI was magically perfect, but I think that's how everybody's thinking that I talk to, and that is great for…
Anthropic's Super Bowl Ad: Who Won & Lost? | Sierra Hits $150M ARR: Is Customer Support Too Crowded? · 20VC with Harry Stebbings
- ▶ 13:31 Jason Lemkin I mean, if your traditional support software like Zendesk, the old Zendesk is growing zero percent. 2 times in the scene
- ▶ 46:19 Harry Stebbings Is this eating Zendesk as lunch? 4 times in the scene
Alex Rampell: The Best Founders Materialise Capital, Customers & Labour | The Future of Venture · 20VC with Harry Stebbings
- ▶ 1:04:55 Alex Rampell On the other side, you have things like Zendesk, right? 5 times in the scene
Groq’s $20BN NVIDIA Deal | Why Sam Altman Doesn’t Care About Dilution & Invisible Unemployment 2026 · 20VC with Harry Stebbings
- ▶ 1:08:40 Rory O'Driscoll Zendesk. 2 times in the scene
Matt Fitzpatrick: Who Wins the Data Labelling Race & Why Al Needs Forward-Deployed Engineers · 20VC with Harry Stebbings
- ▶ 15:48 Harry Stebbings How am I meant to understand whether we go for Sierra or Decagon or Zendesk of old or Intercom or, or any of the other players that we've seen in the space?
Anthropic Raises $30B from Microsoft & NVIDIA & NVIDIA’s Core Business Faces TPU Threat · 20VC with Harry Stebbings
- ▶ 51:05 Jason Lemkin I mean, I did an interview for G two with the CEO of Zendesk. 3 times in the scene
20VC: Why 90% of Founders Build Startups Wrong | Why AI Growth Rates are Sustainable & Remote Work is BS and the AI Talent War | Competing with Brett Taylor and Sierra: Who Wins the Customer Service War with Jesse Zhang, Decagon
- ▶ 16:23 Harry Stebbings And what I mean by that is how much work needs to be done to reach feature parity with existing players, Zendesk, Salesforce, Intercom, or is it an entirely new paradigm where everyone starts afresh?
Index Ventures Partner, Martin Mignot: Figma, Scale, Wiz: Inside Index’s Decacorn Factory · 20VC with Harry Stebbings
- ▶ 41:24 Martin Mignot That was just before I started, but we did that with Zendesk, for example, where, you know, we passed on, on, on the seed and on DA especially, um,
Figma's 250% Pop - The Greatest IPO Mispricing Ever? Meta & Microsoft Blowout Quarters: Broken Down · 20VC with Harry Stebbings
- ▶ 17:07 Brian Halligan Like HubSpot went out, um, three months before HubSpot went out, kind of a sister company of ours, Zendesk at the time went out. 4 times in the scene
- ▶ 39:11 Brian Halligan And public investors, like there's so much written about what happened with Zendesk or Autodesk, or these really bad things that happen. 2 times in the scene
Chime IPO: Are IPOs Hotter Than Ever? · 20VC with Harry Stebbings
- ▶ 57:02 unnamed speaker I'm Zendesk.
Rippling vs. Deel Lawsuit: WTF Happens Now? The Future of the Late Stage Private Market · 20VC with Harry Stebbings
- ▶ 26:33 Rory O'Driscoll Would it be Zendesk or whomever?
Benchmark vs a16z: Why Stage Specific Firms Win · 20VC with Harry Stebbings
- ▶ 1:03:57 Jason Lemkin Maybe that's not Sierra or DecaCon or Intercom or Gorgias or Zendesk.
- ▶ 1:06:43 Jason Lemkin It might've come from Zendesk.
What Does it Take to Be Good at Series A and B Today? · 20VC with Harry Stebbings
- ▶ 45:07 unnamed speaker You can make Zendesk better.
How LP Deployment to Venture Will Change in 2025 & Are Endowment Funds in Trouble? · 20VC with Harry Stebbings
- ▶ 43:14 Jason Lemkin They haven't brought, it's great we bought Zendesk and Anaplan and Shmanaplan, but if none of them are returning cash, that's an order of magnitude bigger issue than these little, you know, these little eight or nine figure checks into…
a16z's $20BN Fund & Founders Fund's $4.6BN & Why Josh Kushner Has Mastered the Game · 20VC with Harry Stebbings
- ▶ 22:19 Harry Stebbings Did they get led off for Cooper, Anaplan, Zendesk, a load of super high priced deals that were done in 20, 21, 22, where you're really struggling to see them do real numbers back on them?
- ▶ 23:58 Jason Lemkin I suspect that Zendesk, Coupa, Anaplans are doing okay, probably growing in the teens, right? 2 times in the scene
Mikey Shulman, CEO @Suno: The Future of Music, What is Gonna Happen? | E1244 · 20VC with Harry Stebbings
- ▶ 11:41 Harry Stebbings Come on, Zendesk is like a ten billion dollar company at best, overbid by PE providers. 2 times in the scene
Dan Fougere, CRO @Datadog: Why Discounting is Dangerous and Contract Sizes are Misleading | E1229 · 20VC with Harry Stebbings
- ▶ 30:51 Dan Fougere Now, some of those really small accounts had weird names like Airbnb or Zendesk that nobody ever heard of until everybody heard of them.
Eoghan McCabe, CEO @Intercom: Freedom of Speech, Censorship and Government Control | E1213 · 20VC with Harry Stebbings
- ▶ 4:29 Eoghan McCabe I think Zendesk is still high twenties.
Aidan Gomez: What No One Understands About Foundation Models | E1191 · 20VC with Harry Stebbings
- ▶ 36:30 Harry Stebbings You know, every company is an AI product company now, whether it's Zendesk with customer support, Notion with note-taking, Canva with design, and it's all AI.
Jason Lemkin: Crowdstrike, WTF Happens From Here? Wiz Rejects Google’s $23BN Acquisition Offer|E1181 · 20VC with Harry Stebbings
- ▶ 38:49 Jason Lemkin If you look at the, if you look at Zendesk, gorgeous, intercom, front, customer, look at their website, their homepages all say the same thing, and they basically all, now they're all very different, ok? 3 times in the scene
Michael Eisenberg: How China Could Overtake the US in the AI Race | E1167 · 20VC with Harry Stebbings
- ▶ 12:27 Michael Eisenberg There was Siebel, there was Salesforce.com, there was Zendesk, there was,
Jason Lemkin: PluralSight S*** the Bed & The Next IPO Candidates | E1160 · 20VC with Harry Stebbings
- ▶ 6:05 Harry Stebbings You mentioned Zendesk, you mentioned Anaplan. 4 times in the scene
Jason Lemkin: Why Pricing is Worse Than Ever and There is More Funding Than Ever | E1157 · 20VC with Harry Stebbings
- ▶ 26:21 Harry Stebbings Zendesk, oh, the buy price that Zendesk was, you think you're going to make money? 2 times in the scene
- ▶ 49:13 Jason Lemkin They're all targets, whether it's Zendesk,
Girish Mathrubootham (HINDI): Biggest Product and Pricing Lessons from Scaling to $597M in ARR · 20VC with Harry Stebbings
- ▶ 5:26 Girish Mathrubootham और मैंने Hacker News पर एक अच्छी पोस्ट लिखी थी कि कैसे एक साधारन कमेंट ने मुझे मेरी नौकरी छोड़कर एक स्टार्ट अप शुरू करने के लिए प्रेरित किया और मैं आपको वे कहानी भी बताऊंगा जो Zendesk के बारे में Hacker News पोस्ट थी वो यह थी कि Zendesk ने…
Ed Sim & Jamin Ball: Did Figma Kill M&A Markets & 3 Requirements to IPO in 2024 | E1101 · 20VC with Harry Stebbings
Jeff Seibert: Why OpenAI Will Become an Infrastructure Play | E1085 · 20VC with Harry Stebbings
- ▶ 27:18 Harry Stebbings Like, and what I mean by that is like, is it incumbents like Zendesk?
Des Traynor: How to Survive and Thrive in a World of OpenAI | E1082 · 20VC with Harry Stebbings
- ▶ 5:44 Des Traynor So I think if you were to build a customer support solution today, you'd build it totally different than say when Zendesk was started in 2007 or 2008 or whatever.
- ▶ 7:21 Harry Stebbings You mentioned Zendesk there in terms of like, it's difficult to integrate when you have the stack that is like theirs.
- ▶ 1:25:33 Des Traynor Like, uh, if we, if we just beat Zendesk, but Zendesk is like in the current state it's in, that won't be the full realization of what Intercom can be. 3 times in the scene
- ▶ 1:31:21 Harry Stebbings Has Intercom killed Zendesk? 3 times in the scene
Ed Sim: Why Seed Has Never Been More Competitive & Why Pricing Has Never Been Higher | E1076 · 20VC with Harry Stebbings
Christian Lanng: "How Being a Founder Almost Killed Me" | E1065 · 20VC with Harry Stebbings
- ▶ 16:20 Christian Lanng Like, you know, the people who, for instance, for like, we joke at like the Danish mafia, the early, you know, Sendesk, Unity, all these guys, none of us are normal people.
Nico Wittenborn: Consumer Subscription Apps; Using Evolutionary Biology to Invest; Solo GP's | E1017 · 20VC with Harry Stebbings
- ▶ 7:19 Nico Wittenborn So, Algolia, Typeform, Christoph, Zendesk.
Tomasz Tunguz: How I Raised $230M; ChatGPT vs. Google; How LLMs Work; Trump vs DeSantis | E1004 · 20VC with Harry Stebbings
- ▶ 57:54 Tomasz Tunguz And Alan was a CFO at Zendesk. 2 times in the scene
Des Traynor: How I Founded Intercom; Product Marketing Tips; Feature Creep | 20VC #907 · 20VC with Harry Stebbings
- ▶ 1:06:52 Des Traynor Oh, Zendesk just released a feature.
20 Sales: Zoom's Head of North America Sales on When To Hire a Head of Sales, Why You Should Hire a Head of Sales Before Sales Reps, The 3 Traits to Look for When Hiring Sales Reps & What Sales Leaders Can Do To Make Their Sales Team Feel Like They Are Wi
- ▶ 35:08 Harry Stebbings According to research done by zand.com, only 28% of deals were forecasted accurately.
20VC: The Contentful Memo: Point Nine's Christoph Janz on The Cold Email That Led to a Unicorn Investment, How To Approach Market Sizing and Timing & The Pros and Cons of Pre-Emptive Rounds, When To Do Them vs When Not To?
- ▶ 0:23 Harry Stebbings For some context, .9 is one of Europe's leading early stage firms, with a portfolio including the likes of Zendesk,
- ▶ 15:04 Christoph Janz So I didn't like Zendesk, for example, everybody in Europe, 2 times in the scene
20VC: Investing Lessons From Rounds In Peloton and Square, Why Great Investing is Stock-Picking and Sector Penetration & The Next Decade in Venture, Is Tiger's The Right Model with Hans Tung, Managing Partner @ GGV Capital
20VC: Why "Founder Insight" is Overrated, Why Big and Bold Product Visions Can Be Dangerous & Why Getting To Product Market Fit by Accident Can Lead to Danger with Hubert Palan, Founder & CEO @ ProductBoard
- ▶ 4:35 Hubert Palan And we have, you know, Zendesk, Disney, Slack, but also traditional companies like Swarovski, Cartier, Sherwin-Williams, McLaren, you know, people that are undergoing digital transformations, and we keep working on it.
- ▶ 19:52 Hubert Palan Zendesk, Intercom, Drift. 2 times in the scene
20VC: Why Few Firms Are Doing True Early Stage Investing Today, Why Founders Should Spend Time with Analysts When Raising & The Rise of Pre-Empting Rounds and How To Know When To Engage vs Wait with Anna Khan, General Partner @ CRV
- ▶ 0:18 Harry Stebbings In their portfolio, they have the likes of Airtable, Zendesk, Postman, DoorDash, and PillPack, to name a few.
20VC: The Most Successful Companies Are Not Where Employees Work The Most, How To Know When To Promote From Below Or Bring in External Candidates & Why It Is A Unique Advantage To Be Building A Company Outside A Tech Hub with Rick Nucci, Founder & CEO @ G
- ▶ 17:32 Rick Nucci Her time, she's lived in the consumer world, but then in SaaS with her time at SurveyMonkey and some of the boards she serves on her time at Zendesk, you know, these are all companies that have a product-led motion where people can engage…
20VC: Unusual Ventures' John Vrionis on Why We Need To Raise The Bar In Venture, Why Taking Multi-Stage Money At Seed Is Not In The Best Interest of Founders & Why To Be The Best, You Have To Specialise To Be The Best
- ▶ 18:24 John Vrionis Zendesk or others where there's clear product market fit.
20VC: Worklife Ventures' Brianne Kimmel on Why More Operators Should Start Their Own Fund, How To Structure Your Round for the Highest Signal Round & What The Multi-Stage Funds Playing At Seed Means For The Rest of The Asset Class
- ▶ 0:36 Harry Stebbings And prior to starting Worklife, Brianne spent two years at Zendesk on their go-to-market strategy, building Zendesk for startups, ultimately representing 3000 startups and 250 accelerators. 2 times in the scene
- ▶ 0:36 Harry Stebbings And prior to starting Worklife, Brianne spent two years at Zendesk on their go-to-market strategy, building Zendesk for startups, ultimately representing 3000 startups and 250 accelerators.
- ▶ 4:23 Brianne Kimmel Owned performance marketing, brand community, and customer support, which kind of ties into the later Zendesk experience. 3 times in the scene
- ▶ 16:03 Brianne Kimmel So, you know, I was very fortunate and really enjoyed my time at Zendesk because I think from a culture standpoint, from an employee retention standpoint, the only way those sort of things happen is if it happens top down.
- ▶ 21:15 Brianne Kimmel You know, I was meeting startups on evenings and weekends when I was at Sendesk.
20VC: Spark Capital's Alex Clayton on How The Best Growth Investors Source, Evaluate and Win Deals, Why Market Depth Is Crucial When Analysing Markets & Why Capital Is Only A Temporary Competitive Advantage
- ▶ 5:05 Alex Clayton They're in companies like Zendesk, Twilio, Stripe, and Looker.
20VC: The Transition From Founder To CEO, How To Determine When To Stretch On Price in Venture & The Benefits of Attribution for Partnership Dynamics with Jeff Richards, Managing Partner @ GGV Capital
- ▶ 33:55 Jeff Richards An amazing company that is using AI and modern tools like chat and bots to provide IT support for small businesses, and small business technology is a category that we've been very focused on as a firm, going all the way back to Zendesk…
20VC: Lessons From Slack and Opendoor on Price Sensitivity, Why The Best CEOs Are Able To Manage Momentum and Why Being A Board Member is a "Full Contact Sport" with Glenn Solomon, Managing Partner @ GGV Capital
- ▶ 0:38 Harry Stebbings As for Glenn, since joining GGV in 2005, Glenn's helped seven companies go public, including Pandora, Zendesk, Square, SuccessFactors, and more, and has led investments in Airbnb, Slack, Opendoor, Domo, and HashiCorp, just to name a few.
20VC: 3 Key Differences Between US and Asian Tech Markets & With Such Large Incumbents Chasing Early Acquisitions, Is There A Market For Later Stage VC with Crystal Huang, Investor @ GGV Capital
- ▶ 10:21 Crystal Huang And this is the model exemplified by Shopify or by Zendesk.
20VC: Why Not Every Element of A Scalable Business Has To Scale, Why You Should Be Bearish on Retail & Why Fewer Businesses Are Getting Started Today Since The Great Depression with Brad Hargreaves, Founder & CEO @ Common
- ▶ 1:15 Harry Stebbings WePay also offers award-winning support and can even work with your team through Slack or Zendesk.
20VC: The 7 Requirements For Startup Scaling, Why VCs Must Approach Every Conversation with A Yes Mentality & Why We Will See The Humanisation of Technology with Renata Quintini, Partner @ Lux Capital
- ▶ 30:13 Harry Stebbings WePay also offers award-winning support and can even work with your team through Slack or Zendesk.
20VC: Why We Will Continue To See An Explosion In Deep Tech Financing, Why Much of Silicon Valley's Talent Is Going To Waste & How Fund Cycles Need To Be Adjusted To Work With Deep Tech with Seth Bannon, Founding Partner @ Fifty Years
- ▶ 1:14 Harry Stebbings WePay also offers award-winning support and can even work with your team through Slack or Zendesk.
- ▶ 30:43 Harry Stebbings WePay also offers award-winning support and can even work with your team through Slack or Zendesk.
20VC: Coinbase's Brian Armstrong on The Rise & Short Term Correction in ICOs, The Regulatory Framework Required For Blockchain To Succeed & How The Rise of Blockchain Disrupts The VC Industry
- ▶ 1:18 Harry Stebbings WePay also offers award-winning support and can even work with your team through Slack or Zendesk.
- ▶ 27:54 Harry Stebbings WePay also offers award-winning support and can even work with your team through Slack or Zendesk.
20VC: When Should CEOs Ask Their VC For Help, When Do Companies Really Need A Board & What The Series A Expansion Means For Startups with Max Gazor, General Partner @ CRV
- ▶ 0:27 Harry Stebbings Twitter, Yammer, Zendesk, and ClassPass, just to name a few.
- ▶ 1:15 Harry Stebbings WePay also offers award-winning support and can even work with your team through Slack or Zendesk.
20VC: What Metrics LPs Really Use To Measure Manager Success, Why 10 Year Fund Structures Really Do Not Work & Why Venture Is So Similar To The Movie Business with Will Porteous, General Partner @ RRE Ventures
- ▶ 1:16 Harry Stebbings WePay also offers award-winning support and can even work with your team through Slack or Zendesk.
- ▶ 25:17 Harry Stebbings Call Zendesk.
20VC: Why YC Is The Exact Opposite of Proprietary Deal Flow, Why Having No Follow On Dramatically Aligns Incentives & Why Founders Do Not Have To Be Passionate About Their Idea From The Start with Michael Ma, Founding Partner @ Liquid 2 Ventures
- ▶ 1:21 Harry Stebbings WePay also offers award-winning support, and can even work with your team through Slack or Zendesk.
20VC: Why It Is BS That You Never Regret Paying A High Price To Get Into A Good Company, Why There Are Only 2 Price Points That Work in SaaS and Why eSports Will Be Bigger Than Traditional Sports in 5 Years Time with Jason Pressman @ Shasta Ventures
- ▶ 1:19 Harry Stebbings WePay also offers award-winning support, and can even work with your team through Slack or Zendesk.
- ▶ 25:15 Harry Stebbings WePay also offers award-winning support and can even work with your team through Slack or Zendesk.
20VC: VC of The Year: Forerunner's Kirsten Green on 2 $Bn+ Exits in 1 Year, Why We Are In The Very Early Innings For Commerce & How Brand Has Fundamentally Changed Over The Last Decade
- ▶ 1:37 Harry Stebbings WePay also offers award-winning support and can even work with your team through Slack or Zendesk.
20VC: Benchmark's Peter Fenton on How To Differentiate Between Good & Great VCs, Why Ownership Is A Bigger Determinant Of Returns Than Valuation & What Makes A Truly Exceptional Board Member
- ▶ 0:32 Harry Stebbings Peter himself sits on or has sat on the board of Twitter, previous guests Cockroach, Optimizely, New Relic, and Zendesk, just to name a few.
20VC: What Does It Take To Gain A Late Stage Cheque Today? The Fundamental Mistakes CEOs Make In The Scaling Process & The Importance Of Building The Next S Curve For Founders with Jules Maltz, General Partner @ IVP
- ▶ 0:30 Harry Stebbings Now, Jules is a general partner at Insight Venture Partners, where he's made investments in the likes of Slack, Zendesk, Twitter, Zenefits, and many more incredible companies.
20VC: Building An AI Company For The Long Term? How Humans & Machine Learning Can Work Together? What Applications Are The Conversational Interface Best Suited To with Maran Nelson, Founder & CEO @ Clara Labs
- ▶ 15:37 Maren Nelson And I do think that there is an advantage to many of the younger companies that have started from their foundation with AI at the center of everything that it is that they're doing, because they have created much better environments to…
20VC: Why The Best CEO's Are The Best Capital Allocators, How You Can Build A Business In A Space You Are Not Passionate About & When Is The Right Time To Put The Pedal To The Metal with Josh Hannah, General Partner @ Matrix Ventures
- ▶ 0:18 Harry Stebbings They've invested in the likes of Oculus, HubSpot, Zendesk, and even the mighty Apple many years ago.
20VC: Index's Ilya Fushman on The Key Lessons From Scaling Dropbox To 400m Users, Is Excessive Amounts Of Capital Driving Valuations Too High In The Valley & Why Venture Is Like Being On A Swim Team Not A Soccer Team
- ▶ 15:43 Ilya Fushman I had experience with a problem that they were going after, uh, from the Dropbox days because we had this challenge of communicating effectively with our customers who were spread across, um, different communication methods, protocols…
20VC: Redpoint's Tom Tunguz on Winning with Data: How To Gain A Competitive Advantage & Dominate Markets with Data and 5 Steps To Create A Data Driven Company
- ▶ 6:43 Tomasz Tunguz The first is they have a data team, and there's this data, and that, this exists at Facebook, it exists at Zendesk, and these data teams, they, they're structured a little bit differently, but they all basically do the same thing.
Index's Martin Mignot on Sourcing Rocketship Companies, Evaluating Founders and His Attitude Towards Risk At The Early Stage
- ▶ 20:46 Martin Mignot Between, you know, if you think about, you know, Just Eat, Skype, Criteo, Zendesk, King, you know, all of the ones that are coming in the Spotify, Van Privé, Showroom Privé, the Zalendo.
20 VC 063: What It Takes To Standout In A Crowded Market with Ezra Galston @ Chicago Ventures
- ▶ 7:39 Ezra Galston So in the same way that, you know, um, a Silicon Valley VC is regularly hanging out with executives from Salesforce and Dropbox and, you know, Zendesk or whatever it is, I'm regularly hanging out with executives from Walgreens and Allstate…