Zendesk

“Five years ago, it used to be the case that You enterprise products had to be something you could sell for at least a thousand dollars a month. Otherwise you couldn't sell them economically. And then Zendesk comes along and completely rips that apart.”

“The first is they have a data team, and there's this data, and that, this exists at Facebook, it exists at Zendesk, and these data teams, they, they're structured a little bit differently, but they all basically do the same thing. They're the experts. They kno…”

“I do think that there is an advantage to many of the younger companies that have started from their foundation with AI at the center of everything that it is that they're doing, because they have created much better environments to support machine learning the…”

“And prior to starting Worklife, Brianne spent two years at Zendesk on their go-to-market strategy, building Zendesk for startups, ultimately representing 3000 startups and 250 accelerators.”

“Everybody in Europe, Who knew anything about enterprise software looked at Zendesk and passed because there were plenty of reasons why this would never work.”

“Oftentimes you can find yourself ruling over a graveyard. Right. Like if we just beat Zendesk, but Zendesk is like in the current state it's in, that won't be the full realization of what Intercom can be.”

“The PE cash cow playbook would look like raise prices, shrink roadmap, bring the register, package it up into a very efficient, like sort of cash producing machine and hand it over.”

“Yeah. I think they'll lose money on, on, on these deals.”

“When we first released our AI agent, the average resolution rate was in the high twenties to high 20%. So that's the rate at which it successfully closes tickets when it gets involved in the conversation. And now, like I said, it's approaching 50%. I think Zen…”

“Come on, Zendesk is like a ten billion dollar company at best, overbid by PE providers.”

“I'm willing to bet that all those PE shops have a, let's acquire some new AI Pixie Dust to put on top of Zendesk, to put on top of Anaplan so we can, you know, tart up the story with acquisitions.”

“Zendesk at the time went out. And it was just, it was timing, and it was just a shaky week that they went out, and they just didn't get, they didn't get the big long onlys, and they had a good story, and they didn't get them, and they never really got them. Th…”

“Public investors, like there's so much written about what happened with Zendesk or Autodesk, or these really bad things that happen. It's pretty rare. And I have found that public investors be pretty rational.”

“That was just before I started, but we did that with Zendesk, for example, where, you know, we passed on, on, on the seed and on DA especially You know, if you look at the memo and the valuation at the time, it's quite funny in retrospect, I don't remember exa…”

“The base version of Zendesk, which you get with AI, it's about 20% automated. That's about as well as you can do without training.”

“On the other side, you have things like Zendesk, right? Where it's like, how many licenses per seat do you need of Zendesk? If now every customer support ticket can be answered automatically, you need zero license. Like their revenue could go down a hundred pe…”

“Coupa, New Relic, Anaplan, even Zendesk, Avalara, Smartsheet they all look like they may not be able to fully repay their debt”