retention

“Retention is really the only variable that is exponential, right? So if you think about your retention numbers compound every month, right? So the difference between a churn rate of one percent per month, two percent per month, or three percent per month, if y…”

“Because engagement is a sign of network effect, not growth. This is where the confusion comes. Most people think every fast growing has a network effect. It doesn't. The retention is a strong sign of network effect.”

“Basically as you get Bigger. Those two metrics of retention and engagement actually become a lot more important to maintaining growth than new user acquisition.”

“One of the problems with that is it's probably just like a lagging indicator of the value of the platform. People will leave once there are problems and you want to like isolate the problems earlier on.”

“Product market fit is retention.”

“Daily active users is so, so downstream, and by itself, it really does not mean anything. So really, you don't want to focus on daily active users. You want to focus on way more upstream metrics, like retention, or even more upstream than that, what drives ret…”

“Retention is everything. To me, retention is almost like product market fit. If you have retention, it means that people actually like the thing that you made, and it's actually useful for them. And that determines whether something's going to succeed or is no…”

“Generally new user activation and getting people to the place where they experience the core value of your product and then build a habit around that value is your strongest lever to retention, which is the thing that is going to impact your churn metric.”

“And again, this is back to the, like retention is king, right? Like retention stacks your business. Retention drives engagement, which drives virality. Like it's just all the things.”

“It's not today. There's no way it is today that that that absolute comp is the biggest driver of retention.”

“Because I think when you're focused on retention, and you believe that retention equals value, You're, you can sometimes delude yourself because me spending hours doing something doesn't mean I extracted true value.”

“What many people don't understand is that retention is not about product. Retention is about user case. It means that you may create the perfect app for gym and you'll have terrible retention. Why? Because gyms themselves have terrible retention.”

“So my view is that it's the only thing that matters. And if you ask me what's our retention, what's our activation rate, what's our CAC, I couldn't tell you really any of those things because I don't think they're real, like they're completely irrelevant. So t…”

“Cross device conversion is really, really strong for retention because now you're using it on weekends. You're using it during the day.”

“Do they have, are they at the scaling period where it is now turn on these channels and drive growth because we feel Really good about where we are in terms of retention or any incremental work we're going to do on trying to move activation or move early reten…”

“Ultimately, the only thing that matters in our space is retention. So if you can spend as much money as you want. If you don't have retention, it's a leaky bucket. All these people are going to leave.”

“Metrics, pre-product market fit, I think the only metric you care about In consumer and SaaS is retention. Like, that's the only metric that you should care about, is do you create a product that people keep using?”

“The way I think about retention is it's the percentage of your life that you choose to spend together with a product, right?”