Gap

“You'd probably be surprised to know that most of the top retailers in the US, a la a Macy's and Nordstrom, the gap, et cetera, almost 70% of the product that's bought online and returned from the stores is actually returned into the stores.”

“I think we're not going to have the gaps and the banana republics and the major brands of the era previously replaced by five to 10 new brands, but instead they'll be replaced by hundreds of brands.”

“DTC is a way to do business. There's been great retailers who started this in our industry. If you broaden it beyond footwear into apparel, like the gap in the nineties and Lululemon has done a really wonderful job of being a great DTC company. But they're a p…”

“And so I think when you start looking at Abercrombie and American Eagle and, you know, even gap at that time, It was the hot new thing until it wasn't. When it wasn't, it's because it was showing up on everybody all over the place. It became ubiquitous. There …”

“I actually think the gap. I would love to go back to the gap because it's just, it's such a shame to see how bad that business has become over the last 20 years.”

“I mean, I've been that consumer. I mean, I've been that employee in the past where I, you know, my early days at Gap, I was getting promoted quite often. That was the culture we were growing. For me, it fogged the fact that I hated the work environment. And I …”