email

“Over the next five years, we're here to make email awesome, and really take this incredibly powerful and pervasive medium that, that we often sort of complain about and hate and really turn it into something that people genuinely love and feel like it has adap…”

“Email is always, and still is, you know, kind of the biggest conversion driver in a lot of these direct to consumer businesses.”

“Email, calendar, CRM, marketing automation, those haven't changed significantly in decades. So I believe that in the next 10 years, we're gonna see a lot of the leading companies in those categories disrupted by new generations of companies that are rebuilding…”

“At some point, everyone in the world will be using a channel-based messaging platform for internal communication rather than email.”

“There's another thing I would say about prioritizing, Harry, is I think too many people run their life through Slack and through their email, and that's everyone else's priority list imposed on you, and so you're really just spending your whole time working on…”

“Like what I'm being told, and again, I don't do it, but the feedback I get is emails, LinkedIn simply doesn't work. It just, it, there's too much of it.”

“Anytime you increase the number of notifications or emails you send, in the short term, it's like the sugar high. It's going to lead to a short-term pop in your metrics, but if you do that too many times, you kill the channel.”

“I, one of the reasons I didn't reply to your email is that I don't use email”

“What people don't see is the 10 years of relationship building before that, but the most important lesson from that, actually, is I always want people off email. Get people off email. People want to work with people who they like”