Mathilde Collin, CEO of Front, reflects on early CEO responsibilities and the mistake of hiring specialists to solve fundamental problems the founder has not yet cracked.
Insight
Mathilde Collin would eliminate subject lines, CC, and BCC from email
“So, you know, I think I would probably wipe out most of the structural features. Cause when you think about, you know, the main things are you have a subject, you have a signature, you literally carbon copy and blind carbon copy. And so I think I would remove …”
Assertion Not checkable as stated
Collin: Front reached 110 employees and $80M raised with zero finance staff
“In a company that's fast growing, like you think, for example, I've been willing to hire a head of finance for,
I don't know, six months, and it's so important, like, we don't have any finance person at France, and we, I don't know, we're a 110 people, we've r…”
Insight
Collin: Early sales teams must be evaluated on inputs, not revenue targets
“I think that the input is far more important at this stage than the output, because the truth is,
If they don't hit their target, first, your target could be wrong, and how could you know what your target should be when you are so early?
and two, maybe your p…”
Opinion
Mathilde Collin: Slack cannot replace email for external business communication
“Now, in a work environment I feel like email, the protocol is actually perfect because it's the only protocol that you can use to communicate with people outside your company. And so even if you have great tools like Slack that enable you to Slack in, to messa…”
Insight
Collin: Transparency is just a tool to generate employee engagement at scale
“I don't believe that transparency is good in itself. And that's why you should be transparent. I believe that that's the most efficient way I've found to create engagement at scale.”
Insight
Collin: Operational discipline is more important than having a grand vision
“I think the most important thing is discipline, and I think that discipline is actually more important than having a grand vision. And my personal belief, and I am sure that not a lot of people agree with me, is one of the reasons why we've been successful so …”